What Information We Gather and Why
When you create an account with us, we collect the details you provide directly — your name, contact number, email address, and the payment identifiers linked to your JazzCash wallet, Easypaisa account or Raast-enabled bank account. We need this to process deposits, verify withdrawals, and make
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sure funds reach the right wallet. Beyond account registration, we also collect device data — your browser type, IP address, and session activity — to keep your account secure and detect unauthorised access. If you contact our support team, that conversation is logged so we can
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follow up properly. We do not sell your personal data to third parties. Data shared with payment processors — JazzCash, Easypaisa, Raast — is limited strictly to what those processors need to complete your transaction. We retain your account data for as long as your account
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remains active and for a further period required by applicable law. You can ask us at any time what data we hold about you. Where local law and eligible region conditions apply, your rights under data protection frameworks may vary — we will always tell you
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what applies to your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.